Studio Policies
Be Present
- Please be on time for classes out of respect to your instructor and other students.
- Silence cell phones/watched. No cell phone or smart watch usage during class. Phone calls are distracting to other students, and a safety concern while on equipment. If you need to make/take a phone call, please step outside the studio.
Cancellations
- We require 24 hours notice for all cancellations. Cancellations within 24 hours will result in forfeiting your session/class.
- Classes: Cancel on our studio scheduling app.
- Private/Semi Private sessions: Contact your instructor directly.
Class, Private & Semi Private Package Expirations
- All 10 & 20 session packages expire 6 months from the date of purchase.
- Single sessions & Introductory packages expire 30 days from purchase date.
Monthly Memberships
- Sessions purchased with a monthly membership must be used within the 30 day period of your month. Your specific date can be found in your client profile.
- Unused sessions may not be rolled over into the next month.
- Written notice required for changes or cancellations to monthly memberships. Forms can be found at the front desk. Your form must be submitted minumum 48 hours prior to the next month being billed.
- Memberships are billed automatically to your credit card on file each month.